- How to log in a complaint/where can a complaint be made
Any customer having grievance/complaint/feedback with respect to the product and services offered by Manjira finance Private Limited (hereinafter referred to as ‘the Company’) may write to the Company’s Customer Service Department through any of the following channels:
- Call at 040-23222331
- Email- contact@manjirafinance.com
- You may write a letter at the address- Manjira Finance Private Limited, 1-2-597/2, Baraf Bagh Colony, Domalguda, Himayatnagar, Hyderabad, Telangana 500029.
- Website- www.manjirafinance.com
- How a complaint should be made:
Customers are requested to necessarily provide necessary loan details i.e Loan Account Number, Details of Feedback/ Suggestion/ Complaint and valid Contact Information including phone no. & e-mail ID while lodging a complaint with the Company.
- When to expect a reply
The Company shall endeavour to address all queries/grievances within reasonable time and keep the customer informed about the status of their complaints. Each customer complaint being unique in nature, may take up to 4 weeks for complete resolution after investigation.
- Whom to approach for redressal
Customers are requested to first raise their concerns through any of channels mentioned above. In case of delayed or no response from the respective channel within the specified timelines, such complaint may be escalated to the Grievance Redressal Officer of the Company whose details are as given below:
Grievance Redressal Officer
Name: Mr. G Preetham Reddy
Designation: Chief Financial Officer
Address: 1-2-597/2, Baraf Bagh Colony, Domalguda, Himayatnagar, Hyderabad, Telangana 500029
Mobile No.: +91-8008553070
Email ID: preetham@manjirafinance.com
- Escalation to the Reserve Bank of India
If the Customer does not receive any response from the Company within or is dissatisfied with the response received, he/ she may approach the Reserve Bank of India at the following address:
Chief General Manager — In-charge,
Reserve Bank of India,
Department of Non-Banking Supervision,
6-1-56, Secretariat Road, Saifabad, Hyderabad — 500 004.
Contact Number: 040-23241270
Email ID: dnbshyderabad@rbi.org.in